Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@truckingoodapparel.com.au. Please note that returns will need to be sent to us at your expense.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@truckingoodapparel.com.au.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on phone cases, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@truckingoodapparel.com.au.

Custom Design Returns & Refund Policy:

At Truckin Good Apparel, every custom designed order is custom-made to meet each client’s needs. Please review the following policy before placing your order.

Colour Variations:

We make every effort to ensure our digital mock-ups accurately represent the final product. However, minor colour variations may occur between mock-ups and printed garments due to screen differences, fabric types, and print methods. These variations are normal and not considered faults.

Returns & Refunds:

As all items are custom printed to order, we do not accept returns, exchanges, or refunds for:

Change of mind

Incorrect size selection

Colour variations between mock-ups and final garments

Refunds or replacements will only be issued if the product is faulty or misprinted, and only after the printing company has reviewed and accepted the claim.

Return Conditions:

To be eligible for review:

You must contact us within 7 days of receiving your order.

The garment must not be worn, washed, or altered in any way.

Clear photos and a detailed description of the issue must be provided.

Claims submitted after this period or that don’t meet the above conditions may not be accepted.

Faulty or Misprinted Items:

If a product is deemed faulty or misprinted, we will liaise with the printing company to arrange a replacement or refund. The final decision on any refund or replacement rests with the printing company.